Hi,
I have a brand new Pavilion Sleekbook 14-b029TU running 64bit windows 8. product no: c7e65pa#abg.
to the right near the speaker is a red cross. when i hover the mouse over it it says no audio output device is installed. i followed all the ideas on the internet, all the trouble shooting on these forums and on hp help to no avail.
also, when i requested online support, my model does not come up in the options so i couldn't get help that way.
So if i right click on the speaker and bring up the sound options and look into them, they say that there is no audio output.
i went into device manager as suggested by hp, went to hardware, sounds, and checked and under sounds there is:
intel (r) display auto
high definition auto drive
they both say they are enabled.
what's the problem?
please i've tried so many options. i updated. turned off and turned on my computer etc etc to no avail.
i'm losing my mind. this is a new laptop. i don't understand why the hell this is not working???
PLEASE PLEASE HELP