Hello:
I have a 4-year old HP PC laptop running Windows 7 Home Premium on 4GB Ram, 64 bit OS.
I'm not a Techie person, so please bear with me... I have been having a LOT of issues with programs like Word or Excel (and now also my IE) that give me a "Not Responding" message and almost shut down at various times. I completely cleaned my computer about three months ago by restoring it from a restore disc set that was prepared when I bought the laptop, and Best Buy assured me that doing that would restore my computer to "factory fresh" condition. However, that condition lasted just a few weeks.
Anyhow: Last week, I took the advise of a Microsoft Community advisor and cleaned my computer using Malwarebytes and then searched for Driver updates on the HP site and installed them, and my computer is behaving slightly better, but I have cmpletely lost my audio. I tried to troubleshoot this and the message said that my audio is "Not connected"...
Any suggestions?? Would GREATLY appreciate some easy-to-follow advise.
Thank you.