I have an Envy Notebook Product Number A9R05PA#ABG. I am running Windows 7 64 bit. The sound was fine up to a day ago. Now it is barely a whisper. I have tried all the usual things:
- Checked volume is turned up and mute is not turned on
- Updated device drivers but the message was they were the latest drivers anyway
- Restored the defaults for enhancements
- Tried the Microsoft audio fixit but it just hung during loading so could not use it.
- Ran the troubleshooting wizard in windows for audio problems but nothing found
- Looked in Beats to see if anything looks wrong there
I am running out of ideas. Can anyone suggest a way forward?