Hello All,
Thank you in advance for your time. I have a Envy Touchsmart, model number m6-k012dx. This model has the "Beats" audio pre-installed.
Just the other day I updated my windows and ever since then, only the underside speakers have been working. The top side speakers just above my keyboard don't seem to be outputting any sound. I've tried uninstalling the IDT sound devices in the Device Manager, restarting my computer ( to reinstall them) and that has not fixed the issue either.
Brand new computer, still under warranty. However I'd like to solve this problem on here if I can, as I've already had send in my latop several times for repairs.
Let me know what you think guys, any help here would be hot!