Hey,
since around one week i got serious problems with my sound drivers, i have tried many things to resolve these issues already and am now close to despair browsing these forums thinking whether or not i should just throw this laptop out and never go back to hp.
how it all started:
So i will try to start over. Since last week my audio fails and i encountered various problems while reinstalling the drivers, reinstalling the BIOS, reseting my laptop to factory settings and practically trying everything.
It all started with me being unable to adjust the volume and beats audio not responding. i shortly before tried updating to windows 8.1 though i doubt this update had anything to do with the issues (after rerolling to factory settings later that week the problem reaccured). the sound just vanquishes shortly after a restart. restart problems began to appear
Symptoms:
-generall:
Failing Sound
- Windows displays sound in the sound regulating system but there just isn`t anything to hear
Failing reboots (yes and this one is freaking me out, my laptop sometimes goes into blackscreens when trying to restart. if shutting down and booting this problem is unexistant. but yet i am very rarely able to restart the computer with the corresponding function. sometimes it works without problems though. )
-IDT:
since a day i get the massage that the detected hardware isn`t supported by the software package. i never got this massage before during tons of idt installations. since estimatedly the same point in time beats audio is unexistant and i run on windows default audio drivers.
-Default drivers:
sound very quiet and aswell vanquishing completly after some time
what i tried up to now:
i tried downloading drivers directly from here and i tried repairing them with the HP recovery manager, i tried reinstalling pretty much every driver, in my IT-incompetence just making sure there isn`t some problem with how other drivers cooperate with the idt audio codec. espacially the fingerprint driver was giving me headaches since this totally irrelevant **bleep** wasn't working since quite some time and somewhere on the net i saw a support thread about faulty validity drivers being the cause for other problems. i also, as suggested, tried random power resets inbetween the hundret restarts i have run, to no success. i rerolled to factory settings and still the sound would be no more, shortly after rebooting. sometimes deleting random (not realy that random, more like it have been many and i can't say wich shutdown was successfull anymore) prozesses helped, and i suddenly had cound again, sometimes deleting some programs like the fingerprintscanner driver or others, helped and restored the sound for a longer period, but in the end, it faded once more.
a short brakethrough was the chipset driver reinstallation, providing me with sound for estimatedly 2 hours.
but right now, i don`t know what to do anymore since i have no idt driver whatsoever on my pc at the moment and i can`t instal one. also i am to ennoyed to perform another reroll.
to the support administration (If something like that is existant):
SERIOUSLY i found TONS of people describing nearly the same problems and i was always enlightened by the helpfull Hp employees redirecting every last one of them to a driver link that neither changed anything.
Please don`t misunderstand me, i know you guys might want to help, and this defenitly isn't ment to criticise any one who tries to help in these forums. But not even one of the corrresponding threads recieved a solution? PLS HP JUST TRY to **bleep**ing answer what the hell is goes on with your Audio devices.
i will post this as it is right now since i have no time to recheck if everything is said. maybe later. gotta go. hope someone can help.
cheers.
desperate
PS.: system information c+v :
OS-navn Microsoft Windows 8
Version 6.2.9200 Build 9200
Anden OS-beskrivelse Ikke tilgængelig
OS-producent Microsoft Corporation
Systemproducent Hewlett-Packard
Systemmodel HP ENVY TS 15 Notebook PC
Systemtype x64-based PC
System-SKU E2T53EA#UUW
Processor Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, 2401 Mhz, 4 Kerne(r), 8 Logisk(e) processor(er)
BIOS-version/dato Insyde F.24, 27-08-2013
SMBIOS-version 2.7
Version af integreret controller 147.72
BIOS-tilstand UEFI
BaseBoard-producent Hewlett-Packard
BaseBoard-model Ikke tilgængelig
BaseBoard-navn Hovedkort
Platformrolle Mobiltelefon
Sikker bootstarttilstand Slået til
PCR7-konfiguration Binding er ikke mulig
Windows-mappe C:\Windows
System-mappe C:\Windows\system32
Startenhed \Device\HarddiskVolume2
Installeret fysisk hukommelse (RAM) 4,00 GB
Fysisk hukommelse i alt 3,78 GB
Tilgængelig fysisk hukommelse 1,96 GB
Virtuel hukommelse i alt 7,28 GB
Tilgængelig virtuel hukommelse 5,26 GB
Plads til sidefil 3,50 GB
Sidefil C:\pagefile.sys
Hyper-V - VM-udvidelser af overvågningstilstand Ja
Hyper-V - Udvidelser af adresseoversættelse på andet niveau Ja
Hyper-V - Virtualiseringsaktiveret i firmware Nej
Hyper-V - Forhindring af datakørsel Ja