Model: HP EliteBook 8440p
OS: Windows 7 Professional 32-bit (SP1)
No Recent Changes - assuming a hardware issue with headphone jack (see below for details)
No Error Message
Hello Support & Community,
I'm having a very odd issue with my HP EliteBook 8440p. I just had a fresh Windows 7 image provided to me by our help desk and the sound from my speakers was working fine until I plugged in and plugged out my headphones. The sound plays fine through the headphone jack, but when I disconnect the headphones the computer still thinks headphones are still plugged in.
Is there a physical sensor in the headphone jack that could be broken? I've tried all other recommendations of updating the BIOS and audio drivers and that doesn't seem to fix it.
In the IDT Audio Control panel the program indicates that "Headphones Connected" when in reality there are not any headphones connected.
This is really annoying and I can't reinstall Windows because our company utilizes a Full Disk Encryption software (Checkpoint) and I'm not sure I can justify a new laptop build for this reason.
Please see the screenshot below for what I think is the root of the issue. Also if anyone else has encountered this and has a solution please let me know. Any help is much appreciated.
