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how to install external microphone on windows 8.1 hp envy 17 17-j010ep

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how to install external microphone on windows 8.1 hp envy 17 17-j010ep

 

the problem is that on the device manager sounds

 

it shows the external microphone but i cannot activate it, when i do activate it stays deactivated with a down arrow red

 

 

 

 


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