I've tried all the recommended tips and installs to get this this up and running,57996 did not work.I keep getting a messageand it was that the program was not supported by IDT,and was aborted.I don't have the exact model number but It's a pavilion dv6 with beats audio and it's a couple of years old with windows 7.
Thanks to the couple of people who tried to help.
ace mcbuzz