Out company recently switched over to NEC UC Desktop Suite 600 softphone system. I have been having major dificulties getting the bluetooth headset, Plantronics Voyager Legend UC to work properly. I finally found a way for my HP Pavilion g6-2111us to recognize the hardware, i.e. there are no yellow question marks in device manager. The Plantronics shows up in both the Playback devices and Recording devices and are both set as Default.
I'm having two major issues:
1. My microphone is so loud it plays in my ear very loud and I cannot adjust the volume, it's either full blast volume or mute.
2. I can sometimes hear the phone ring but when I answer, the other person cannot hear me even though the microphone is picking up sound in sound properties.
Everyone else here has a Dell laptop and has not had any issues. I've spent about a week on this and have hardly made any progress. I'm beginning to think it just isn't possible. Any ideas? I know there have been many posts on this but I have done everything mentioned in the posts. Still very frustratred!
