Good afternoon,
Since a couple of days ago that my laptop update the new version of Windows 8, i cannot use de Windows Media Player, VLC media player and neither anything online (youtube, news...)
I have already made the tests at Sound-Speakers/Hp/HP properties and both speakers sound ok, even the notifications and when I turn it on/off sound.
When keep searching in the system, I've thought that it would be the Dolby Advanced Audio and I downloaded a driver that I saw at this forum. However Dolvy Advanced Audio 2 is already installed and still I cannot hear neither music or nothing online..
When i try to open Windows Media Player this is the error
"Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program or it might not be functioning properly."
and when trying to open VLC media player says that C:\WINDOWS\SYSTEM32\powprof.dll is missing in my computer.
I hope these info is enough for you to find out what it can be...
Thank you very much in advance for your time!!