Hi guys!
So I have a envy dv6 7210us, (amd processor version), and essentially what has happened is my audio jack has become incredibly tinny and lacks depth or propr volume of any sort. In the beginning it was completely fine, and I have tried to reset all audio settings to defaullt, even through the beats control board. In the beats control, it will work for a second, then get crackly and return to its tinny state. Other resets do nothing at all. Thank you for your help, because this is extremely frustrating.