Hello,
I bought my HP laptop almost a year ago for my first year of university and recently the sound has been stopping and starting.
The sound sometimes works fine, but other times it works to begin with but then within the space of a few minutes it stops and won't work again until I shut my laptop off and turn it back on again.
When the sound won't work, neither will any youtube videos or iTunes songs, they stay on 00:00 and don't play at all.
I've tried all the help given on this link: http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&docname=c03257712#N432 but to no help. My computer is all updated, the speakers say they have no new updates, and all my anti virus software says my computer is protected and under no threat.
When doing all the stages on the link above, the Step 2 'change stystem sounds' part says that 'the device is being used by another application' when checking each individual speaker, even though I have nothing else running. So I am a little confused at what else could be running.
I have read a few of the help posts given for this type of problem and apparently deleting the audio speakers from device manager hasn't been very helpful for some people and I am wary of deleting things and making matters worse.
If someone could please get back to me to help I'd appreciate it. If not I'll have to go into PC World to get it fixed, as my laptop is still under warranty and should not be having problems after less than a year of use.
Thanks
