Hello
After I got my laptop, HP Envy 15 j000eb, back from the computer store where they put a new keyboard in it (spilled soup), I found that I cannot longer use my headphones: when I put my headphones into the audio jack, the sound keeps coming from the laptop speakers, and nothing is heard coming from the headphones (tried with several headphones, they work fine on other computers).
I updated the audio driver with a download found on the hp site (http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=5390377), as suggested in another question on this forum, but the problem stayed the same.
My audio worked just fine untill before I gave my laptop in for reparation.
What should I do? Is there another easy way to fix it or is it a hardware issue?
