Dear HP Support Team,
I have had my Notebook a little over a week now and the audio is awful. It is a HP Pavilion TS 15 Notebook PC.
I noticed a crackling, stuttering almost robotic sound on the day I bought the device but thought nothing of it and just presumed it was the video quality I was watching, however, the problem still carried on with any application or program that produces audio. It is getting worse and worse.
I have even refreshed my computer and lost all my applications. It did not help one bit.
All of my drivers are thouroughly up to date.
I have Windows 8.1 64-bit which came preloaded on my computer. I have searched endlessly across the net and I have come to the conclusion that it isn't just me with the problem but a whole range of people with one thing in common, they are all HP.
I am getting very frustrated with it now as it is becoming almost impossible to watch or listen to anything.
The problem also persists through my earphones also, I've looked through the forums and some people were saying that the audio output was fine though earphones.
I also saw that when people unplug their AC adaptor the problem goes away, in my case it doesn't. No matter what I do I can't seem to fix it.
Any ideas?