Hi,
The sound on my laptop (( hp-2000-2d29DX )) stopped working all of a sudden earlier. I was using the video recorder, and when I played the video back the second time the sound didn't work. I read an article with diffrent things to try. So I troubleshooted it, and it didn't detect any problems. I went under the device manager and it said the driver and speakers were operating good and was up to date. I also tested the speakers, but no sound came out. It looks like the microphone is working fine, because I can use the 'sound recorder', but the speakers just aren't working.
This is frustrating, because i this has happened before. Last time I did have a couple of error messages, and had to go through a lenghty process to get the sound working again. Since I do not have any error messages, should I do the same process as before?
I got this laptop in December, and updated to windows 8.1 operating system three weeks ago. My product number is: E0K79UA
How can I fix this? I need the sound fixed as soon as possible. Thanks in advance for any help!
Tiara