All that was wrong with my machine was the sound was not coming from internal speakers or headphones. Here is my horror story of trying to get it fixed.
A little over a week ago I sent my DV7 laptop into HP to have the sound fixed, apparently the sound ports had gone bad. Nothing else was wrong with the machine. I had worked with the chat technician for around 45 minutes, allowing him access to the computer and all he could find was that the sound ports hardware neeed replacing. Again, the machine was working beautifully except for the sound. After I got the box, I got it correctly packed and picked up by FedEx. After a week I get a call from support telling me there is water or liquid damage not covered by the warranty, do I want to pay $240 to get it repaired. I knew there had never been water damage to my machine. I argued with him and he came down fifty percent to $117. I was not happy. But later, when I got the pictures, I knew from the picture of the keyboard with water spots that it was not mine. I called back and this person allowed me to go up the ladder to the Escalation team. I was called back and the charge I paid with a credit card would either not be charged or reimbursed. I was happy about that until...
Until I got this note about the repair and the parts needed for repair
684125-001FAN - HEAT SINK
1 685445-001 SYSTEM BOARD
1 684559-001 TOP COVER - TOUCHPAD
699962-001 KEYBOARD
Had all these parts had been bad, I could not have continued to use my machine with no problems for 2 days, let alone allow a tech to enter my machine with the applet I installed to see the inside and control it. All that was wrong with the machine I sent in was sound. The machine they are saying is fixed is not mine. And, as I said, the picture of the water stained keyboard/ control pad almost looke photoshopped. That was not the machine I had put into the FedEx box a week before. Anyone ever heard of something like this? Again, this machine had no water damage ever while I had it. It was not until HP service got their hands on it was there anything like this.
I am receiving a machine by Tuesday. I don't even know, after all this that it will be my machine. I know I had several stickers on the top of the machine so that will be one test. Of course finding the serial number may be the next, unsure of that. I always just let HP go into my machine when I chat online for help to find all that info. But, my Lord, the pictures sent to me were horrible. Like something left outside in the rain for days. This machine was wonderful and I never would have allowed anything to happen to it that HP has said had happened. I am sure, as I said, that I would not have been able to use it for several days as I waited for the box if it was as the service center said and sent pictures of. I am at a loss. Could it all be just a mistake? Again, I will see on Tuesday, April 1 and write back here about what is what.