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Audio Problem

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Product name: HP pvilion g6 notebook PC, G6-2237TX

product number: D44B10PA#ACJ

 

when I plug in an external speaker or headphone the sound from the left speaker is very very low, almost inaudible.

I tried checking the volume balance between left and right speakers. I found no problem there. Is this a software problem or hardware damage??
Kindly help.

 


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