so i have a issue with my audio, i was watching a youtube video and suddenly a problem occurs my notebook/laptop restarts and i have the red 'X' on the audio symbol. I tried troubleshooting to no avail, i tried the hp audio checks and it detects no issues but there clearly is as there is no audio. I tried updating the audio driver via device manager but it states i have the upated audio driver and i tried checking updates in hp assistant support and nothing. I've also tried checking for new bios/drivers on the hp website by putting in my serial No. but i keep getting this message ''We were unable to retrieve the list of drivers for your product. Please select the desired operating system and select “Update” to try again.'' I have no clue what to do or what audio driver to install
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