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No Sound

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Hoping someone can help...

 

Audio on my laptop suddenly stopped working - it worked yesterday and will work today if I plug in earphones, but not sure why it sound won't play out of the speaker.

 

I installed a Windows 10 update, but I installed AFTER I noticed the sound wasn't working (thinking that may be a cure). No luck. Tried uninstalling/reinstalling sound drives - no luck there, either. 

 

Tried going through the virtual support steps - followed them, but still nothing.

 

Any other thoughts or tips of what could be the issue? Have been at this for a few hours now and would love to get it resolved.


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