Hi,
Just got ouf of the box HP Pavilion 15-n056so.
EDIT: product number F4C38EA#UUW
All windows 8.0 updates available was installed, then 8.1 windows update was installed.
Origin and battlefield4 was installed.
I used HP Support Assistance to install those drivers and programs it suggested but ran into problems with Realtek update SP64224. This fails. I tried to find more details but none in event viewer.
Did some searching and found from HP sites the same driver package separately downloadable.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=fi&lc=en&dlc=fi&softwareitem=ob-125625-1
When I tried to install this manually (not using HP Support Assistant), I got error:
Virhekoodi: -5009 : 0x8002802b
Virheilmoitus:
>Ctor\ObjectWrapper.cpp (163)
>Ctor\ObjectWrapper.cpp (402)
>Kernel\Component.cpp (1163)
>Kernel\CABFile.cpp (389)
>SetupDLL\SetupDLL.cpp (1541)
pAPP:Realtek High Definition Audio Driver
PVENDOR:Realtek Semiconductor Corp.
PGUID:f132af7f-7bca-4ede-8a7c-958108fe7dbc
$11.50.0.42618
@Windows (9200) BT_OTHER 546.548
Did some searching again and found some discussions where realtek hd audio should be uninstalled from the Programs and Features. Did that , rebooted, tried again installing through HP Support Assistance + manually and faced same problem again.
I tried renaming folders:
C:\Program Files\Realtek -> C:\Program Files\Realtek_old
C:\Program Files (x86)\Realtek\Audio -> C:\Program Files (x86)\Realtek\Audio_old
änd then running installation manually again. Same problem.
I know what error code means, but why it appears is mystery as well as how it could be installed successfully.
I am also little worried, that when and if the update is done I might face other issues like:
http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/video-driver-stopped-responding/td-p/3270697/page/2
I do not know completely what benefit it brings to update the driver to the one suggested by HP support Assistance. It is purely annoying that I can't get the update done as there should not be anything disturbing the installation + the exclamaison mark is extremely annoying as well.
has anyone else had this kind of problem?
Any ideas how to resolve the problem?
Thank you for assistance.