I have an HP Pavilion dv6-3120us Entertainment Notebook PC with Windows 7(64-bit). I recently purchased a new bluetooth headset and am unable to get it to work with my laptop. The Previous headset was a Plantronics Voyager Pro which worked great with my laptop, all I had to do was pair it and that was that. My new headset is the Plantronics Voyager Legend and after pairing, it starts installing drivers and all but one are fine.
Bluetooth AV Ready to use
Bluetooth Remote Control Ready to use
Bluetooth AV Remote Control Target Ready to use
Bluetooth Peripheral Device No Driver Found
Bluetooth Hands-free Ready to use
I've uninstalled, reinstalled several times and it didn't help, It shows that the device is paired, but doesn't reroute audio to the headset or the microphone. It shows in audio devices but says disconnected, when I click on 'connect', nothing happens and 'set as default' is grayed out and I cannot select it. I know that there is a separate bluetooth USB adapter available, but I'm using the headset mostly for my phone (which works fine) and occasionally my laptop so I don't really want to purchase it. I've already contacted Plantronics about the issue and this was their response:
"Thank you for contacting Plantronics Technical Support.
If you are using built in blue tooth and not our blue tooth USB adapter unfortunately we cannot assist you with your built in blue tooth, Plantronics does not supply drivers, here is our statement with regards to using built in blue tooth:
If you are pairing the headset directly to your computer, the drivers that are required are for your computer's internal Bluetooth adapter. You will need the drivers supplied by your computer's manufacturer in order for you to use your Bluetooth headset as an audio device.
Different computer manufacturers and computer models will use different internal Bluetooth adapters, so you'll have to contact your computer manufacturer to get those drivers. Most major computer manufacturers have a "Drivers" or "Drivers and Downloads" page on their web site in which you can enter your computer model in order to retrieve available drivers. You can typically find the Bluetooth drivers under the "Network" category. "
I've checked for bluetooth driver updates and it says that none are available, I've also uninstalled and reinstalled the bluetooth drivers from the laptop. Sorry that this is a short novel, but I wanted to make sure to give all available details, any help or advice would be welcome. Thank you in advance.